FAQ

vetpal housecall vet service cat

FAQ

About Vetpal

A veterinary housecall service is one where a vet goes to your house to address your pet’s medical problems and needs, as opposed to having to bring your pet to the clinic.

Vetpal is a housecall veterinary service based in Singapore.

Here at Vetpal, we as fellow pet owners understand the difficulties involved in bringing your pet to the clinic. Some of us don’t drive, have ageing pets with mobility issues, and pets who have anxiety issues and are unable to leave the house.

We want to address these issues by redefining the way veterinary care is delivered – by offering a service we believe is convenient for pet owners, and comfortable for pets.

Our medical team is led by Dr Camellia Leong, a senior veterinarian with over 10 years of experience. All our vets and nurses are highly experienced and share our commitment in delivering the best pet care and customer experience.

Vetpal is neither a platform nor a middleman. Our vets and technicians work full-time with us.

Unlike traditional brick-and-mortar clinics, our operational costs are kept low as we do not need to pay for a clinic space – we’d rather pass on these savings to our clients through our medication and services. As such, we are able to provide comprehensive veterinary care at competitive rates.

We welcome any price enquiries. Vetpal practices full price transparency. No hidden charges or billing surprises.

Our business operating hours are as follows:

  • Mon: 9am-9pm
  • Tue: 9am-6pm
  • Wed: 9am-9pm
  • Thu: 2pm-9pm
  • Fri: 9am-6pm
  • Sat: 9am-6pm

Vetpal does not have a physical clinic. Our premise strictly serves as a diagnostic lab and inventory store.

Services

A standard housecall consultation is $130. This allows the Vet to spend up to an hour on your pet at your place. There may be an additional transport charge of $10 depending on your location.

A core vaccination-only housecall is $110 for the first pet and includes a standard physical examination.

Lower rates are charged for each additional pet.

Yes! We service all parts of Singapore including Sentosa.

It is not necessary to prepare anything before your house call consultation. However, any previous medical records, invoices, and laboratory results would be helpful for our Vets to gain a better understanding of any past medical issues. We may also request such information from your previous vet prior to your appointment with us.

Yes, we dispense medication. Medication and prescription diets, if required, will either be prescribed during the house visit, or delivered to you.

We welcome any price enquiries. Vetpal practices full price transparency. No hidden charges or billing surprises.

It depends on the nature and time of the emergency. Whenever possible, our vets may be available to provide some advice to you pertaining to your emergency request.

We are not operational as a 24hr service and would advise that you contact the following 24hr centres listed below if required:

Veterinary Emergency and Specialty Hospital (Bartley)

Companion Animal Surgery (Balestier)

Westside Emergency (Upper Bukit Timah)

Vetpal may not be able to:

  • Perform certain emergency treatments
  • Perform surgeries and dentals at home
  • Take X Rays at home, but can arrange for it to be done at a veterinary clinic.
  • Provide full grooming services. However, we can help you clip the nails, clean the ears and do certain simple shaving of the fur.
  • Fully examine pets who are not cooperative at home, but are cooperative in the clinic.
  • Treat pets that require hospitalisation. Under such circumstances, we will refer you to a veterinary clinic.

Euthanasia is defined as the humane termination of a pet’s life to end its suffering and pain.

An in-home euthanasia usually involves:

  • The Vet coming over at an agreed time
  • Signing the euthanasia consent form
  • Sedating your pet before placing an intravenous (into the vein) catheter to allow for the injection later. If your pet is cooperative, the sedation could also be done after the placement of the catheter, as once your pet is sedated it may not be as responsive to you.
  • The Vet will allow you some time to spend with your pet before the euthanasia injection is administered.
  • Once you are ready, the Vet will administer the euthanasia solution. Your pet will not feel any pain. Instead, all it feels is that it is drifting off to sleep peacefully.
  • Once your pet has passed away, it may lose control of its urination and bowels, so a pee pad is usually placed at its back end in case that happens.
  • The pet cremation company (of your choice) will then collect your pet’s body and prepare it for cremation.

In Singapore, pets are typically cremated after passing on. There are 2 main types of cremation services available for you to choose from.

The first option is a mass cremation service where multiple animals are cremated together and after the ceremony, the ashes are not returned to the owner.

Alternatively, you may opt for a private cremation service where the owner may choose to observe the cremation process. After which, the ashes are returned to the owner in an urn.

These services are offered by over 4 pet cremation companies in Singapore and it is common for the company to pick up your pet from your home as part of their service. It is good to note that same day private cremation services are usually arranged in advance.

We are willing to assist you If you do not know which company or service to engage.

Yes you can. Let us know which tests you would require and we will collect the samples in your home. Diagnostic test reports would be emailed to you without any veterinary interpretation. You may then follow up with your regular vet / clinic.

Yes you can.

You will need to provide us with a prescription of your Pet’s medications from your current veterinarian. Our vet may need to ask you a few questions pertaining to your pet’s condition prior to approving the prescription refill.

How quickly we fulfill your prescription is dependant on our stock availability, so do check with us first.

Our vets always conduct a pre-housecall assessment to ensure that in-home treatment is suitable.

In the event that your pet requires treatment beyond the capacity of a housecall service, Vetpal works with a small group of trusted partners that offer emergency and surgical care.

We also work with vets who treat exotic animals, certified animal rehab physiotherapists and acupuncturists. As a result of these partnerships, we are able to offer your pet a full suite of medical care.

Pricing

We believe that pricing should never be a guessing game. Our vets will always inform you of any charges before hand. You can expect absolutely no hidden charges and no billing surprises.

All prices listed or quoted are all-inclusive nett prices.

Vetpal currently accepts PayNow (preferred), Bank Transfer, Cash, and Cheques.

Invoices are generated and payment is made at the end of the visit. All paid invoices will be emailed to you for reference.

Depending on your pet insurance provider, certain non-surgical expenses and euthanasia charges may be covered. Each reimbursement is subject to a claim assessment by your insurance provider. 

Prior to the consultation, please print out any insurance forms that you might require the vet to fill out.